Jan 7, 2019
In this episode, we take a deep dive into food & beverage
hospitality with Matt Hagnauer, Food and Beverage Manager at
Crestview CC in Wichita, Kansas. We discuss the importance of
hospitality and customer service and knowing the difference between
the two.
We also chat about importance of never becoming stagnant on food
and beverage operations.
You'll learn how to start hiring for attitude and not skill. We'll
also cover how to break teh barriers between food and beverage and
other outlets around the club like golf, tennis, etc.
Lastly we'll cover how you can go about finding quick easy
measurables in your dining room. These are a short cut to
understanding your dining rooms success rate.